IT Support Technician

Deadline: 19 February 2023 - Job Code: 10.3.12

The Organization of the Petroleum Exporting Countries (OPEC) has a vacancy based in Vienna, Austria, for IT Support Technician in the Administration & IT Services Department.

Main Responsibilities

  • Provides 1st level helpdesk support to users; refers unsolved problems to next level as appropriate
  • Using ITIL framework, resolves user requests and issues raised via call log, email and ticketing system
  • Maintains inventory of IT consumables; monitors stock level, prepares stock report and organises the replenishment of stock
  • Installs hardware, software and IT peripheral equipment for users
  • Provides technical meeting support
  • Assists in ensuring that all desktops/Iaptops are regularly updated and drivers/patches are installed as per the IT security requirements
  • Contributes to the development of training material or FAQ guidelines
  • Carries out any other tasks assigned by the relevant superiors as pertain to his/her background, qualifications and position.

Requirements and Work Experience

  • Secondary school certificate plus special courses
  • Work experience: 5 years

Skills and Knowledge

  • Desktop Operating Systems
  • MS Office
  • ITILv3 Foundation
  • PC hardware and software troubleshooting
  • Video conferencing
  • Patch management
  • Communication and interpersonal skills
  • Customer service orientation
  • Initiative and integrity
  • Proficiency in written and spoken English


Monthly basic salary of (€ 3,680 x 12 per year), with tax-free benefits and six-week annual leave.


Applicants should please complete the form called “Application Form” which may be downloaded from our homepage ( and send it to:

Finance & Human Resources Department
Helferstorferstrasse 17
A-1010 Vienna – AUSTRIA
Or email:

Online applicants should quote “Job Code 10.3.12” in the “Subject” field. An automatic reply will be sent to confirm the successful submission of the documents.

The deadline for receipt of applications is 19 February 2023. Acknowledgements will only be sent to short-listed candidates.