Systems & User Support Specialist

Deadline: 12 January 2020 - Job Code: 10.3.05

The Organization of Petroleum Exporting Countries (OPEC) has a vacancy based in Vienna, Austria, for Systems & User Support Specialist in its Administration & IT Services Department.

Main Responsibilities

  • Provides 2nd level helpdesk support to users; reviews the call log and ensures that user problems are resolved within 4 hours; refers problems that require more technical input to system administrators
  • Installs computers, software and peripheral equipment for users
  • Tests software and hardware to evaluate ease and effectiveness of use and makes recommendations to supervisor
  • Maintains a list of suppliers, noting their respective capabilities and  areas of expertise; seeks offers  for hardware and software for purchases
  • Examines trade magazines and attends computer trade shows to obtain latest information on computers and peripherals
  • Coordinates regular inventory of PCs, monitors and printers and prepares appropriate reports
  • Coordinates the activities of the helpdesk assistants to ensure that high quality helpdesk services are rendered; reviews the call log and ensures that it is properly maintained and user problems are resolved within 4 hours
  • Carries out any other tasks assigned by the relevant superiors as pertain to his/her background, qualifications and position


  • University degree in computer science, information technology or other science studies related to information technology
  • 4 years of work experience

Skills and Knowledge

  • Desktop operating systems
  • MS Office
  • Video / web conferencing
  • Internet / intranet helpdesk
  • PC hardware
  • Communication skills
  • Analytical skills
  • Presentation skills
  • Interpersonal skills
  • Initiative & integrity
  • Proficiency in written and spoken English


Commensurate remuneration package i.e. monthly basic salary of (€4,143 x 12 per year) with tax-free benefits and six-week annual leave.


Applicants should please complete the form called “Application Form” which may be downloaded from our homepage ( and send it to:

Finance & Human Resources Department
Helferstorferstrasse 17
A-1010 Vienna – AUSTRIA

Or email:

Online applicants should quote “Job Code 10.3.05” in the “Subject” field. An automatic reply will be sent to confirm the successful submission of the documents.

The deadline for receipt of applications is 12 January 2020. Acknowledgements will only be sent to short-listed candidates.